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Terms and conditions

Draft for legal review. Last updated: [date].

1. Who we are

These terms and conditions apply to the website at veetek.io (the "website") and to the Veetek travel technology platform, including Vee Travel, Vee Connect, Vee Operations and Vee Money (together, the "platform"). The website and platform are operated by [Veetek legal entity name], a company registered in [country of registration] under company number [company registration number], with its registered office at [registered address] ("Veetek", "we", "us" or "our").

By using the website or the platform, you agree to these terms. If you do not agree, please do not use them.

2. Using the website

The website gives information about Veetek, our products and our services, and lets you contact us, request a demo, subscribe to updates and apply for jobs. You may use the website for lawful purposes connected with learning about or doing business with Veetek.

We try to keep the information on the website accurate and current, but it is provided for general information only. Product descriptions, articles and examples do not form part of any contract unless they are included in a signed agreement.

We may change, suspend or withdraw any part of the website at any time without notice. We are not responsible if the website is unavailable for any period.

3. Accounts and platform access

The platform is a business-to-business service for travel businesses such as travel agencies, online travel agencies, tour operators, incoming agents and destination management companies, charter operators and hotel wholesalers.

Access to the platform is provided under a separate subscription agreement, order form or service agreement between Veetek and the customer organisation (the "subscription agreement"). If there is any conflict between these terms and the subscription agreement, the subscription agreement prevails.

If you are given a user account on the platform, whether by Veetek or by your organisation's administrator:

  • you must keep your login details confidential and must not share your account with anyone else;
  • you must use the platform only on behalf of the organisation that gave you access and within the permissions assigned to you;
  • you are responsible for activity carried out under your account, and you must tell your administrator or us promptly at our contact page if you believe your account has been used without permission;
  • we or your organisation may suspend or remove your access, for example when you leave the organisation or if we reasonably believe the account is being misused.

Customers that operate booking sites built on the platform for their own clients are responsible for their own terms with those clients, including booking conditions, cancellation policies and consumer protection obligations, unless the subscription agreement says otherwise.

4. Acceptable use

You must not use the website or the platform to:

  • break any applicable law or regulation, including laws on sanctions, consumer protection, data protection and payments;
  • make speculative, false or fraudulent bookings, or bookings intended to block inventory without a genuine intention to purchase;
  • attempt to gain unauthorised access to any part of the website, the platform, other accounts or connected systems;
  • introduce viruses, malware or other harmful code;
  • scrape, crawl or harvest data, fares or content by automated means, except through interfaces we provide for that purpose;
  • place an unreasonable load on our infrastructure or on supplier systems, including excessive search requests;
  • copy, resell or sublicense the platform, or reverse engineer it, except as permitted by law or the subscription agreement;
  • upload content that is unlawful, defamatory, infringing or offensive.

We may investigate suspected breaches and may suspend access while we do so.

5. Intellectual property

Veetek and its licensors own all intellectual property rights in the website and the platform, including software, designs, text, graphics, logos and the names Veetek, Vee Travel, Vee Connect, Vee Operations and Vee Money. Nothing in these terms transfers those rights to you.

You may view and print pages of the website for your own reference. You may not otherwise copy, adapt or distribute website content without our written permission.

Customers keep ownership of their own data and content uploaded to the platform. The rights we have to use that data are set out in the subscription agreement and our privacy policy.

If you send us feedback or suggestions about our products, we may use them without any obligation to you.

6. Third-party suppliers and content

The platform connects to third-party suppliers and channels, such as global distribution systems, aggregators, airlines, hotel providers, visa providers, insurance providers and payment providers. Fares, rates, availability, schedules, fare rules and other travel content shown on the platform come from those suppliers or from the customer's own contracted inventory.

We pass this content through as received and do not control it. As a result:

  • prices and availability can change at any time until a booking is confirmed by the relevant supplier;
  • a booking is subject to the supplier's own terms and conditions, which are a matter between the supplier and the party making the booking;
  • we are not responsible for errors, omissions, delays or failures in supplier content or supplier systems, or for a supplier's performance of the travel services.

The website may contain links to third-party websites. We do not control those sites and are not responsible for their content or practices.

7. Disclaimers

Except as expressly set out in a subscription agreement, the website and the platform are provided "as is" and "as available". To the extent permitted by law, we exclude all warranties, conditions and representations, whether express or implied, including those of satisfactory quality, fitness for a particular purpose and non-infringement.

We do not guarantee that the website or the platform will be uninterrupted, error free or free from harmful components, although we take reasonable steps to keep them secure and available. Articles and other content on the website are general information and are not professional, legal or financial advice.

8. Limitation of liability

Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Subject to that, and unless the subscription agreement provides otherwise:

  • we are not liable for any loss of profits, revenue, business, goodwill, data or anticipated savings, or for any indirect or consequential loss, arising from use of the website or the platform;
  • we are not liable for losses caused by suppliers, payment providers or other third parties, or by events outside our reasonable control;
  • our total liability to you arising from your use of the website is limited to [liability cap amount].

Liability in connection with platform services provided to customers is governed by the subscription agreement.

9. Changes to these terms

We may update these terms from time to time, for example to reflect changes in our products or in the law. The updated version will be posted on this page with a new "last updated" date. Continuing to use the website or platform after a change means you accept the updated terms. Changes to a subscription agreement are made as set out in that agreement.

10. Governing law and disputes

These terms, and any dispute arising from them or from your use of the website, are governed by the laws of [governing law jurisdiction]. The courts of [courts with jurisdiction] have exclusive jurisdiction, unless the subscription agreement or mandatory law provides otherwise.

If any part of these terms is found to be unenforceable, the rest remains in effect. If we do not enforce a right straight away, we may still enforce it later.

11. Contact us

If you have any questions about these terms, please get in touch through our contact page or write to us at [legal contact email] or [registered address].